Yet again this week we hear of another local Liverpool business treated unfairly/let down by their trusted web design team.
Amateurs often come along in our field of work and businesses place their trust in them only to find out that what was initially agreed cannot be upheld.
As we say…“IF YOU THINK IT’S EXPENSIVE TO HIRE PROFESSIONALS,
WAIT UNTIL YOU HIRE AMATEURS.”
At this moment in time – we can only fire fight the issue by picking up the pieces after the fact and gain the trust of the clients after their experience.
We always do our best to educate businesses so they avoid the common issues that can stop their business dead in it’s tracks.. or worse – data loss!
Below are 5 important points that not only businesses in Liverpool must follow, but businesses everywhere when making that crucial decision regarding their web design requirements and ongoing web design & development support.
Directors:
Sometimes having a strong business knowledge isn’t enough. Directors in the web development business who know their product inside out, because they provide it is a huge plus sign. No outsourcing – when you call – you can speak directly or always make contact with the business owners.
Web design and development:
Web Development skills alone is the way many start-ups in our industry begin, but they soon realise that it is vital to have an In-house graphic designer. Web development requires graphic design to elevate things and exceed expectations.
Technical knowledge:
Another skill set that is vital these days is technical knowledge. Having knowledge of server and network capabilities further increases the power of the web design business.
An example of this would be helping clients to setup their email account on their computer or mobile phone. Most companies draw a line regarding this because they don’t have the expertise to talk you through the setup process.
Having a strong technical support that’s not afraid to take on the toughest of challenges makes all the difference.
Phone Support:
There’s nothing worse than support going quiet on you. How frustrating is it that you pay good money and your web design & development team hide behind a ticket system that can take up to 24 hrs to reply. And they take their time.
You always need to have a contact number and a name of an employee within the support team that you can contact immediately in times of crisis.
No Tie Ins:
Your web development provider should never try and tie you into a long term contract or force a monthly payment upon you without its requirement.
We work along side our clients as they grow and only recommend monthly subscriptions or ongoing support when it’s a cost effective business decision to do so.
Those that push monthly services without requirement are playing a numbers game and have lost focus on the real objectives. Customer Service and Quality of Product/Solution.
DIGITAL CONFIG Team.