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CONFIG 3 – Website Management & Maintenance Package

Get both Config 1 & Config 2 and save 10%. Pay only £152/pm.

Click Here – to learn what’s included and what’s not.

Save 10%

E-CONFIG 3 – E-Commerce Management & Maintenance Package

Get both E-Config 1 & E-Config 2 and save 10%. Pay only £165/pm.

Click Here – to learn what’s included and what’s not.

Maintenance Plans

For both daily database and website backups, you must have a Digital Config hosting account. If you are with another hosting provider your website and database will be backed up once per month.

* If any errors are found during Platform/Plugin/Extension Updates,
we will Isolate the error and restore the last working version of the
Platform/Plugin/Extension. An update will be provided to you regarding
any errors along will a resolution suggestion. Extra fees may apply.

3rd party or premium Platform/Plugin/Extensions can only be updated provided
the license is up to date.

** Our Uptime monitoring is in place to alert us if your website is offline.
If your website is offline and the reason for this lies with your website and not
our hosting solution we can provide you with our website audit service to
identify the issue.

What’s not included:

Error fixing resulting from updating the Platform/Plugin/Extension.
Hosting Support.
Email Support.
Any website changes i.e. – design update & content updates.
Any bug fixes.
Out of hour support.
Any plugin development/styling (editing plugin files).
Adding additional Platform/Plugin/Extension functionality (editing plugin files).
Any subscriptions/costs associated with any 3rd party Platform/Plugin/Extension.
Any correspondence with 3rd party Platform/Plugin/Extension developers. This includes any requests made by the Platform/Plugin/Extension developer.

Management Plans

*** All requested work to be carried out will be allocated to the next free available time slot.
The allocated time can be used towards fixing errors that may arise during Platform/Plugin/Extension maintenance.

Whats not included:

Hosting Support.
Email Support.
We don’t cover the costs of any 3rd party Plugin/Extensions.
Any subscriptions/costs associated with any 3rd party Platform/Plugin/Extensions.
Out of hour support.
Unused hours will not be carried over to the next calendar month.
Adding additional Platform/Plugin/Extension functionality (editing core files).