As we all know quite well. Mistakes can be made.

But when your a large multimillion pound company that manages millions of customer websites on a daily basis – even the slightest of mistakes can be catastrophic.
 
Only this week – domain/webhosting giant 123-reg managed to delete thousands of customer websites from their systems.
 
The company is yet to disclose the amount of websites that were accidentally deleted, but says that only a small portion was found missing from their servers.
 
Considering that 123-reg manage 1.7 million websites in the UK alone. This small portion doesn’t sound so small after all.
 
So – not only did UK businesses have to manage their high workload this week – they also had to be given the devastating news that their website was gone and all their hard efforts to update and maintain their SEO status is currently on hold.
 
Again – 123-reg haven’t disclosed that they have recent backups of their client websites, which is quite strange as this is normally the first thing a business providing this service would actually mention to put their clients minds at ease.
 
Being caught out without backups will have a large impact on the provider and the trust their current and future clients will have in what they do moving forward.
 
Businesses that provide web development usually include some element of web hosting along side their offering. We provide web hosting ourselves to make sure that our client can receive support as quickly as possible without having to wait an age for 3rd party providers to respond.
 
How-ever – one thing that sets Digital Config apart from our competition and the larger organisations is that we have the technical knowledge required to implement a robust backup contingency plan that prevents nasty surprises like this from happening.
 
If a well thought out contingency plan is in place, functioning correctly and is managed by a dedicated person – then the chances of an issue arising should never exist.
 
You can read more about this issue and see some of the customer comments over on the technology area of the BBC website: http://www.bbc.co.uk/news/technology-36072240
 
DIGITAL CONFIG Team.